How can we help?

One-time unlocks (Remove ads, Double speed and the Supporter Pack) are tied to your Apple or Google account, so you can get them back for free.

1. Sign in to the same Apple ID or Google account you bought with.
2. Open the game and go to Settings.
3. Tap Restore purchases.

Gems are used up when you spend them, so they can't be restored. If gems you paid for never arrived, email us your receipt and we'll sort it out.

Your progress is saved on your phone. To keep it safe, or move it to a new phone:

1. In the game, open Settings and tap Back up progress.
2. Copy the save code and keep it somewhere safe, like a note or an email to yourself.
3. On your new phone, open Settings, tap Restore from a code and paste it in.

Make a fresh code every so often. A code holds your progress from the moment you made it.

If you made a save code, restore it from Settings, then Restore from a code. If you didn't, email us your game, device and roughly how far you'd got. We can't always recover progress that only lived on a lost or reset phone, but we'll do what we can.

Purchases are handled by Apple or Google, so refunds go through them:

• iPhone and iPad: visit reportaproblem.apple.com, sign in and choose the purchase.
• Android: see Google Play's refund help. Within 48 hours you can usually request one from your order history.

Nothing here limits your rights under the Australian Consumer Law. If something you bought doesn't work, email us too.

Our games never force you to watch an ad. Ads only play when you tap to watch one for a reward. If you'd rather never see them, Remove ads is a one-time purchase in the store. It switches the ad service off completely and still gives you every reward instantly.

To limit ad personalisation: on iPhone go to Settings › Privacy & Security › Tracking. On Android go to Settings › Google › Ads (or Settings › Privacy › Ads) and delete your advertising ID. In Europe and the UK you can also change your choices in the game under Settings › Ad privacy choices.

Each turn uses 1 fuel. You get 1 back every 12 minutes, a full tank when you clear a world, and your fuel back whenever you beat your best stage. You can also top up from the free daily crate or by watching an optional ad.

Our games don't use accounts, and your game progress stays on your phone (deleting the game removes it). To ask us to access or delete anything else, like purchase records or support emails, open the game's Settings, tap Copy next to your Support ID, and email it to support@glowboxgames.com with the subject "Privacy request". Deleting purchase records means those purchases may no longer restore. See our privacy policy for details.

Please do! Email us the game, your phone model, what happened and, if you can, a screenshot or screen recording. Ideas are always welcome. Lots of features start as a player's email.